Case Studies / SMEs
Custom operations platform for a multi-branch SME
We designed and built a custom operations platform for a multi-branch SME whose needs no off-the-shelf product covered — from spec to launch to support.
The context
A multi-branch SME had operational workflows that no ready product on the market covered. They were running a mix of spreadsheets, messaging apps, and a generic tool that didn't fit how they actually worked.
The need
A bespoke operations system built around their real workflows — multi-branch, multi-role, and built to last as the company grew.
The approach
We ran a full discovery and spec, designed the data model and flows with the client, then built the platform in reviewable cycles — deploying progressively across branches with training and support.
The result
A custom operations platform that fits the business exactly, replacing a patchwork of tools with one accountable system — and a partner that stayed after launch.
The result
Custom operations platform for a multi-branch SME
Services used